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Conveyor Service Technician
Job Summary: CPM Conveyor is seeking a skilled Conveyor Service Technician to join our team. This role involves troubleshooting, repairing, and maintaining conveyor systems with a focus on professionalism and expertise. Key Qualifications: Proven experience in servicing and repairing conveyor systems. Proficiency in belt cutting, lacing, splicing, and tracking. Strong mechanical, electrical, and pneumatic troubleshooting skills. Ability to train and mentor junior technicians. Commitment to safety standards (CPM Conveyor and OSHA). Excellent customer relations skills. Innovative, engineering mindset. Experience with CAD software (AutoCAD, Autodesk, Solidworks) is a plus. Responsibilities: Perform assigned duties and projects under the guidance of the Service Manager. Maintain regular communication with the Service Manager. Assist in coordinating and scheduling service activities. Support sales and project management in new conveyor system sales and installations. Requirements: Clean driving record and valid driver’s license. Maintain tools required for service work. Availability for overtime and occasional on-call shifts. Ability to pass a drug screen & background check. Work Schedule: 7:30 AM to 4:00 PM, Monday through Friday. Overtime as needed. Computer Skills: Proficiency in Windows, Word, Excel, and internet navigation. Willingness to learn and adapt to other required computer skills. Benefits: Paid holidays and vacation (eligibility after 6 months). Company vehicle and gas card. Company uniforms. Health insurance stipend. Simple IRA, 3 yr Vesting. Paid training.
Conveyor Systems Service Manager
Job Summary: CPM Conveyor is hiring a Conveyor Systems Service Manager to lead our outside service team. This role involves overseeing the troubleshooting, repair, and maintenance of various conveyor systems, ensuring exceptional service delivery to our valued customers. Required Qualifications: Minimum of 5 years' experience in conveyor systems troubleshooting, repair, and maintenance. Proficiency in mechanical, electrical, and control systems. Strong leadership and problem-solving skills. Professional appearance and demeanor. Valid driver’s license and ability to provide driving record upon request. Responsibilities: Report directly to the Operations Manager. Coordinate with Sales and Project Managers on service projects and equipment installations. Schedule and complete service tasks efficiently. Represent CPM positively through professional attire, service vehicles, and tools. Foster strong relationships with technicians, vendors, customers, and company leadership. Provide technical support and training to service technicians. Ensure safety standards are upheld. Assist with parts ordering and tool maintenance. Achieve and maintain profitable billing levels within quoted limits. Perform additional duties as assigned. Skills and Experience: Organizational, computer, leadership, interpersonal, and customer relations skills. Expertise in repairing all types of conveyor equipment. Skilled in lacing, splicing, and cutting belts; vulcanized belting experience is a plus. Competent in mechanical, electrical, and pneumatic troubleshooting. Knowledge of basic A.C / D.C. electricity. Ability to work independently with urgency and professionalism. Exceptional customer service and communication skills. Proficiency in Microsoft Office Suite and adaptability to other systems. Consistent attentiveness to safety practices. Work Schedule: 8:00 AM to 5:00 PM, Monday through Friday. Overtime as needed. Benefits: Paid holidays and vacation (eligibility after 6 months). Company vehicle and gas card. Company uniforms. Health insurance stipend. Simple IRA, 3 yr Vesting. Paid training.
Customer Account Manager
Job Summary: CPM Conveyor is seeking a proactive and customer-focused Customer Account Manager to manage customer relationships, ensure satisfaction, and drive sales growth. Key Qualifications: Proven experience in account management or a similar role. Strong interpersonal and communication skills. Ability to understand and address customer needs effectively. Excellent organizational and multitasking abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to work collaboratively with internal teams. Responsibilities: Manage and nurture relationships with existing customers. Identify and pursue opportunities for account growth and new business. Serve as the main point of contact for customer inquiries and issues. Ensure timely and successful delivery of solutions according to customer needs. Collaborate with sales, service, and project management teams to meet customer expectations. Prepare regular reports on account status and key metrics. Assist in resolving customer issues and complaints promptly. Provide feedback to internal teams on customer needs and improvements. Requirements: Bachelor’s degree in Business, Marketing, or related field preferred. Minimum of 3 years’ experience in account management or customer service. Clean driving record and valid driver’s license. Ability to pass a drug screen & background check. Work Schedule: 8:00 AM to 5:00 PM, Monday through Friday. Overtime as needed. Computer Skills: Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook). Willingness to learn and adapt to other required computer skills. Benefits: Paid holidays and vacation (eligibility after 6 months). Company vehicle and gas card. Company uniforms. Health insurance stipend. Simple IRA, 3 yr Vesting. Paid training.