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Conveyor Service Technician
Job Summary: CPM Conveyor is seeking a skilled Conveyor Service Technician to join our team. This role involves troubleshooting, repairing, and maintaining conveyor systems with a focus on professionalism and expertise. Key Qualifications: Proven experience in servicing and repairing conveyor systems. Proficiency in belt cutting, lacing, splicing, and tracking. Strong mechanical, electrical, and pneumatic troubleshooting skills. Ability to train and mentor junior technicians. Commitment to safety standards (CPM Conveyor and OSHA). Excellent customer relations skills. Innovative, engineering mindset. Experience with CAD software (AutoCAD, Autodesk, Solidworks) is a plus. Responsibilities: Perform assigned duties and projects under the guidance of the Service Manager. Maintain regular communication with the Service Manager. Assist in coordinating and scheduling service activities. Support sales and project management in new conveyor system sales and installations. Requirements: Clean driving record and valid driver’s license. Maintain tools required for service work. Availability for overtime and occasional on-call shifts. Ability to pass a drug screen & background check. Work Schedule: 7:30 AM to 4:00 PM, Monday through Friday. Overtime as needed. Computer Skills: Proficiency in Windows, Word, Excel, and internet navigation. Willingness to learn and adapt to other required computer skills. Benefits: Paid holidays and vacation (eligibility after 6 months). Company vehicle and gas card. Company uniforms. Health insurance stipend. Simple IRA, 3 yr Vesting. Paid training.
Conveyor Systems Service Manager
Job Summary: CPM Conveyor is seeking a highly organized Conveyor Systems Service Manager to lead and manage the administrative side of our field service operations. This role is responsible for coordinating job scheduling, technician oversight, customer communication, service tracking, and departmental efficiency. This updated role does not require deep technical field experience—technical escalations are handled by our Senior Field Technician and Systems Engineer. Instead, we are looking for someone who excels at managing people, prioritizing workflow, and keeping operations running smoothly. This is a key leadership position that helps drive customer satisfaction, technician accountability, and overall service department success. Key Responsibilities: - Oversee the daily scheduling and coordination of field service jobs to ensure timely, professional completion. - Open, manage, and track all service jobs in CPM’s system from start to invoice-ready. - Actively monitor the open job list, identify bottlenecks, and ensure jobs move efficiently through the pipeline. - Communicate with customers before, during, and after jobs to ensure expectations are met and issues are resolved quickly. - Supervise and support a team of service technicians—ensuring uniforms, tools, and vehicles are maintained to company standards. - Partner with the Senior Field Technician on technician training, coaching, and performance reviews. - Coordinate and schedule Planned Maintenance (PM) agreements; work with Sales to expand PM services. - Oversee parts procurement and job preparation in collaboration with other departments. - Monitor department labor, travel, and materials costs to meet billing and profitability targets. - Ensure safety standards are followed in the field and participate in safety audits and training plans. - Support hiring, onboarding, and resource planning for service personnel. - Maintain accountability systems for service vehicles, tools, and job reporting. What We're Looking For: - Proven experience managing teams, jobs, or operations in a service-based or industrial environment. - Strong skills in scheduling, coordination, customer communication, and follow-through. - A leadership style that balances empathy, accountability, and attention to detail. - Comfortable using digital systems for job tracking, communication, and reporting. - Familiarity with conveyor systems or industrial service work is a plus—but not required. - Professional demeanor with strong written and verbal communication skills. - Valid driver’s license with a clean driving record. - Proficiency with Microsoft Office (Word, Excel, Outlook); CRM or ERP systems a bonus. Work Schedule: 7:30 AM to 4:00 PM, Monday through Friday. Occasional overtime as needed. Benefits: Paid holidays and vacation (eligibility after 6 months) Company uniforms Health insurance stipend Simple IRA with 3-year vesting Paid training and onboarding
Customer Account Manager
Job Summary: CPM Conveyor is seeking a proactive and customer-focused Customer Account Manager to manage customer relationships, ensure satisfaction, and drive sales growth. Key Qualifications: Proven experience in account management or a similar role. Strong interpersonal and communication skills. Ability to understand and address customer needs effectively. Excellent organizational and multitasking abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to work collaboratively with internal teams. Responsibilities: Manage and nurture relationships with existing customers. Identify and pursue opportunities for account growth and new business. Serve as the main point of contact for customer inquiries and issues. Ensure timely and successful delivery of solutions according to customer needs. Collaborate with sales, service, and project management teams to meet customer expectations. Prepare regular reports on account status and key metrics. Assist in resolving customer issues and complaints promptly. Provide feedback to internal teams on customer needs and improvements. Requirements: Bachelor’s degree in Business, Marketing, or related field preferred. Minimum of 3 years’ experience in account management or customer service. Clean driving record and valid driver’s license. Ability to pass a drug screen & background check. Work Schedule: 8:00 AM to 5:00 PM, Monday through Friday. Overtime as needed. Computer Skills: Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook). Willingness to learn and adapt to other required computer skills. Benefits: Paid holidays and vacation (eligibility after 6 months). Company vehicle and gas card. Company uniforms. Health insurance stipend. Simple IRA, 3 yr Vesting. Paid training.